A Complete IT service - Not just support
The Onsite IT Expert
The Concept
You may be happy with your current IT support, but have you considered that the “Fire fighting” type of support they offer is only half the story. There are good reasons large companies have IT departments and it’s not all about the Helpdesk.
Kent PCs have a unique fixed low cost solution for those companies that have outgrown traditional support, would like to take advantage of greater IT expertise, but would not have the workload for a full time employee and could not therefore justify the high cost of their own support personnel.
Do You Answer “Yes” To Any Of These Questions
- The Office computers decides how productive your staff are?
- You wish you had a simple way to connect to the office when you are away or at home?
- You feel you do not use your current IT infrastructure to its full potential?
- You wish you could access your files using a browser from any computer anywhere?
- You have a server but it’s just used as somewhere to put files?
- You wish you could access your emails from anywhere?
- You would like to be sure you have backups you can rely on?
- Wouldn’t it be nice to have your own IT Expert in the office?
The Benefits
If any of the above applies to you then please read on….
Here at Kent PCs we have realised that many businesses fail to utilise their current systems to their full potential. You may already have IT support and that’s fine, things go wrong and they fix them, but have you ever wondered if there is more that could be done other than simply
“fire fighting”?
- Could your existing investment in IT make your business more productive?
- What would you do in the event of a major failure of the server or an office burglary?
- Do you never have time to think about this as you are too busy running your business?
Kent PCs is able to offer a solution. We can provide your business with an IT expert for a whole day either, once a month, fortnightly or weekly, depending on your requirements at a substantially reduced cost compared to IT hourly rates. We already have customers which have taken advantage of this service and have greatly enhanced their IT to maximise its potential and, at the same time, avoiding any disasters which could cost your business dearly, not only in down time but it data loss as well. We do not suggest that this service should replace your existing IT maintenance contract but that it can run alongside the same maximising your current infrastructure. The main advantage is that problems can be “saved up” for when the engineer is on site and the remainder of the time can be used to enhance your existing IT as you wish – i.e. remote user set up, ensuring all the aspects of your server software are being used i.e. SharePoint access portal (if you have this available). Checking and configuring the backups, getting more visitors to your website, speeding up slow PCs, 1 to 1 specific training for your employees, and most importantly expert impartial advice. Your engineer is not selling you anything and has years of experience working with small businesses, he knows what works and what risks to avoid. You will be able to make truly informed decisions on where your IT is going, without the risk of some clever salesman talking you into an expensive solution (or a cheap one that doesn’t work).
How It Works
This is a bespoke service which we do not believe is currently available. You chose the days on which you require the engineer. This can be once a week, once a fortnight, or even once a month. Once this is agreed the system is flexible and you can increase or decrease the number of visits as you see the benefits or work pressures dictate. The agreed daily rate does not alter so you always know up front how much it will cost and can plan accordingly. All we ask is that you have a minimum of once a month and you inform us a month in advance if you wish to reduce the number of visits (so we can plan our engineers time).
The contracts are on an initial 3 month trial basis to give us enough time to show you some real benefits to your business. The service is totally tailored to your needs and can be implemented to achieve exactly what you require. The beauty is you can employ your own IT staff at a fraction of the cost.
The Cost
Most people pay just £250 per day for our onsite engineer
This is based on a full day once a week 9am –
This is a saving of £100 on our normal hourly rate and offers exceptional value for money.
Remember when the expert comes on site he is working for you the whole day.
You have no worries about cost – that’s fixed & he has no other clients –
What Next?
The next step is easy, just send us an email expressing you interest or ring us for an informal chat and maybe we can arrange for you to have a taster day to try out the concept before committing to a three month contract. You can phone us on 01233 740306
Of course you may already have IT support which is proving too expensive in the current economic climate and does not offer what you or your business require. Maybe you do not have any IT maintenance at all – this could be rectified by a mix of both our expert on site service and remote/telephone support.
For more information contact Mick or Sue on 01233 740306 or email info@kentpcs.co.uk.
If you simply wish to speak to us about improving your IT support please feel free to contact us.