Efficient Support

Kent PCs specialises in efficient and reliable support across a wide range of multi-platform operating systems and leading hardware including Dell, HP, IBM etc. This requires a continual process involving the cross training of Kent PCs specialists and the continual refreshment of skills. Kent PCs aims for minimum downtime with priority for mission critical incidents.

Support contracts can cover your complete IT infrastructure or just one fundamental part of it. For example, you may have internal support staff looking after your Desktops, Servers and Network. But you don’t have the expertise in house to manage the newly installed firewall solution. This is where Kent PCs can help. Our engineers can work alongside yours to support the Firewall solution, we could even do it remotely – or both!

You may prefer to Outsource your IT support, have qualified engineers on-site 9 to 5 and have out of hours remote call out support. Again Kent PCs can help.

Various service level agreements are available with response times from next working day to working on the problem within 2 hours of the call being logged.

Whatever support model you wish to implement, please don’t hesitate to contact us on 01233 740 306 or email us at support@kentpcs.co.uk

Kent PCs will provide comprehensive IT support covering software and hardware problems. This service is for companies with deadlines where time is money and peace of mind is essential in enabling you to get on and run your business, while we manage the computer solution necessary to get your equipment up and running fast.